Events on Tempo are run by independent event organizers (“Organizers”). Each Organizer decides whether, and until when, tickets to their event can be refunded. Some events allow refunds up to a set time before the event starts; others are non-refundable.

Unless the event is cancelled or significantly changed (see below), a refund request is granted only if the Organizer’s refund terms allow it. Where an event page does not say otherwise, tickets should be treated as non-refundable. Nothing in this policy limits any rights you have under applicable law.

• Ticket price. An approved refund covers the price you paid for the ticket itself, after any promo code discount.
• Service fee. The service fee shown at checkout, made up of Tempo’s per-ticket fee and any sales tax, is non-refundable, except when an event is cancelled.
• Free RSVPs. Free RSVPs involve no payment, so there is nothing to refund. If you can no longer attend, please cancel your RSVP so the spot can go to someone else.
• Partial refunds. A refund request covers a whole order. In some cases an order may only be partially refunded; if so, only the refunded tickets are cancelled.

Refunds are paid in the currency of the original purchase. We are not responsible for exchange-rate differences or fees charged by your bank or card issuer.

If an event is cancelled and not rescheduled, every paid order for that event is refunded in full, including the service fee, to the original payment method. You do not need to submit a request; we will let you know by email when the refund has been issued.

If an event is postponed or rescheduled, your ticket will usually remain valid for the new date. If you cannot attend the new date, you can request a refund of the ticket price, even if the event is otherwise non-refundable, as long as you request it before the new date.

The same applies if an event changes significantly, for example moving to a different city or a different day. Minor changes, such as changes to the line-up, set times or venue layout, do not on their own entitle you to a refund.

You can request a refund from the Tempo app or website:

1. Sign in to the account you used to buy the tickets.
2. Open the ticket for the event in My Events.
3. Choose the option to request a refund and select the order you want refunded.
4. Tell us why you are requesting a refund, then submit your request.

You can have one open refund request per order at a time. If a request is declined, you can submit a new one, for example with more information. Please request refunds before the event starts; requests made after an event has taken place are generally not accepted unless the event was cancelled or did not go ahead as advertised.

If you have trouble submitting a request in the app, email us at info@tempo.live with your name, the email on your account, the event name and your order details.

• Refund requested. After you submit a request, the Organizer reviews it against their refund terms and this policy. We will email you once it has been reviewed.
• Refund in progress. Once approved, processing usually takes 1–2 business days while we send the refund to the original payment method through our payment provider, Stripe.
• Refund issued. Refunds usually reach your account within 5–7 business days of being issued, but your bank or card issuer may take longer to show it.

Refunds can only be sent to the payment method used for the original purchase. If that card or account has been closed, please contact your bank or card issuer.

While a refund request is pending, the tickets it covers may not be valid for entry. Once a refund is issued, the refunded tickets are cancelled and their QR codes will no longer work. A refund cannot be reversed to reinstate a ticket.

If something has gone wrong with an order, please contact us before disputing the charge with your bank, as we can usually resolve it faster. If a chargeback is filed, the tickets in that order may be cancelled while the dispute is open, and we may restrict the account if a chargeback is filed for an order that was valid and used.

We may update this Refund Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Changes apply to orders placed after the update is posted.

If you have a question about this Refund Policy or a refund request, please contact us at info@tempo.live.