Events listed on Tempo are created and run by independent event organizers (“Organizers”). Tempo provides the platform that lets you discover events and get tickets, and processes payments on the Organizer’s behalf through our payment provider, Stripe.

The Organizer is responsible for the event itself, including its date, time, venue, line-up, entry rules and refund eligibility. If you have a question about the event, the Organizer is usually best placed to answer it, but you can always contact us too.

• Ticket types. Organizers can offer free RSVPs, paid tickets, or both, and may split an event into tiers (for example General Admission or VIP), each with its own price, availability and description.
• Per-person limits. Organizers may limit how many tickets one person can get for an event or tier. These limits apply across all of your orders for that event.
• Approval-required tickets. Some tickets need the Organizer’s approval. Your ticket is not confirmed until the Organizer approves your request, and the Organizer may decline it.
• Checkout holds. When you start checkout for paid tickets, we hold them for you for 30 minutes. If you do not complete payment within that time, the hold ends and the tickets are released to other buyers.
• Order confirmation. Your order is complete once payment succeeds (or, for free RSVPs, once your RSVP is confirmed). We will show your tickets in the app and may also email you a confirmation.

We and the Organizer may cancel an order that was placed in error, that breaks this policy, or that we reasonably believe is fraudulent. If we cancel a paid order for one of these reasons, any refund will be handled under our Refund Policy.

Ticket prices are set by the Organizer. In addition to the ticket price, paid tickets carry a service fee, made up of Tempo’s per-ticket fee and any applicable sales tax. The full amount, including the service fee, is shown at checkout before you pay. Free RSVPs have no service fee.

Organizers may offer promo codes. A promo code only works for the event it was created for, and may be limited to specific ticket tiers, a number of uses, or a time window. A code that works for one event or tier will not necessarily work for another. Promo codes have no cash value and cannot be applied after an order is complete.

Prices can change at any time before you buy, but a change will not affect an order you have already completed.

Tickets are digital. Each ticket has its own QR code, which you can find in the Tempo app or on the website, and you may be able to add it to Apple Wallet. There are no paper tickets.

• Treat your QR code like cash. Anyone holding it may be able to use it, and a ticket is normally only valid for the first scan.
• Tickets are linked to your Tempo account. You may not resell tickets, or transfer them for more than face value, unless Tempo or the Organizer provides a way to do so.
• A ticket is a license to attend the event. It may be cancelled if it was obtained in breach of this policy or our Terms And Conditions.
• A ticket that has been refunded, or has a refund pending, may not be valid for entry.

• Have your QR code ready at the door. The Organizer may ask to see photo ID that matches the name on your account, particularly for age-restricted events.
• Entry is subject to the Organizer’s and venue’s rules, including age limits, dress codes, bag checks and capacity. The Organizer or venue may refuse entry or remove anyone who breaks these rules or behaves in an unsafe way, and a refund will not be owed in that case.
• Re-entry is at the Organizer’s discretion. Some events allow you to leave and come back on the same ticket; others do not. Check the event page or ask the Organizer before you leave.
• Arriving late, or after the event has ended, does not entitle you to a refund.

Cancelled events. If an event is cancelled and not rescheduled, paid orders are refunded in full, including the service fee, to the original payment method. You do not need to request this refund.

Postponed or rescheduled events. If an event moves to a new date, your ticket will usually remain valid for the new date. If you cannot attend the new date, you can request a refund as described in our Refund Policy.

Other changes. Organizers may change details such as the line-up, set times or venue layout. Minor changes do not entitle you to a refund, but if an event changes significantly (for example a move to a different city) you can request one.

When getting or using tickets, you must not:

• use bots, scripts or multiple accounts to get tickets or get around purchase limits;
• copy, alter or counterfeit a ticket or QR code;
• use a payment method you are not authorised to use; or
• resell tickets in breach of this policy or the law.

We may cancel tickets or orders, without a refund, and suspend accounts involved in any of the above.

We may update this Ticket Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Changes apply to orders placed after the update is posted.

If you have a question about this Ticket Policy or a ticket you hold, please contact us at info@tempo.live.